Why did I get a disconnect notice even though I have already paid my bill? 

In most cases, this is simply the result of timing:  WTG received your payment after the disconnect notices were generated and mailed.  There is also a chance that we never received your payment, and you will need to check with your bank to verify the status of the check.  One other possibility is that your payment has been misapplied.  Although we strive for 100% accuracy, sometimes mistakes will occur.  This rarely happens, but if it does, we will make every effort to resolve the issue and see to it that you do not suffer any negative consequences from our mistake.   

If you have received a notice, but you think that you have already paid your bill, we recommend that you contact your local WTG office at the number listed on your disconnect notice so that you can verify that the payment has been received and posted to your account.

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