Why is my bill so high? 

If your bill is higher than what you expected, there could be several explanations.  The two factors that influence the amount of your monthly bill the most are gas prices and consumption (the amount of gas used).  Since gas prices are market-driven, there is nothing that can be done to alleviate the impact that they have on your bill, but by checking the cost factor (which appears in parentheses next to the words Cost of Gas on your bill), you may see the reason for your bill being higher than normal.

If the cost of gas has not increased, the only other explanation for a high bill is high consumption.  Compare your consumption for the month in question to previous months to see if you have simply been using more gas. 

If you believe that you have not used the amount of gas listed on your bill, you may want to contact WTG to check for leaks or to request to have your meter re-read.  If this is the case, it is important to keep in mind that if you have had a leak that resulted in a high bill, you will still be financially responsible for the bill in question, as WTG does not maintain the gas line on your side of the meter.  Also, while WTG is willing to re-read your meter at your request, if we discover that the original reading was correct, a $20.00 re-read fee will be added to your next bill.  If the original reading is found to be erroneous, there will be no fee for the re-read, and your account will be properly adjusted to correct the error.

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