Do I have any options available to me if I am having trouble paying a high bill? 

Yes, there are some options open to you.  One option you might want to consider is signing up for Balanced Billing.  Balanced Billing allows you to average the higher winter bills with the lower summer bills so that the amount paid every month is a consistent amount, thereby eliminating sudden “spikes” in your gas bill.  WTG reviews Balanced Billing accounts once a year, and the payment amount is recalculated to take into consideration actual consumption over the past year as well as any debit or credit balance on your account at that time. 

Another option is to sign a Deferred Payment Agreement, which will allow you to pay a portion of your past due balance every month along with your current charges as they become due.  The amount of your additional monthly payment must be approved by WTG, and will be listed on the agreement form.  The agreement is binding and payment must be rendered on or before the due date every month to avoid disconnection.  If a payment is missed, the agreement becomes void and all outstanding balances are immediately due to avoid disconnection.  In the event of a broken payment agreement, you will no longer be eligible for agreements of this nature. 

One other avenue to consider is seeking out an Energy Assistance Program (EAP) , or a charitable organization that offers assistance to qualified individuals on their heating and cooling expenses.  If you have applied for energy assistance and you are awaiting a response, please notify your local WTG office as soon as possible.

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