Meter Upgrade Program

This upgrade provides unmatched safety through automatic gas shutoff in emergencies and supports real-time monitoring of your gas usage. It also reduces the need for manual meter reading, which helps us operate more efficiently and focus on delivering responsive, high-quality service.

Yes. This upgrade is required for all residential customers as part of WTG’s system-wide modernization initiative. It ensures every home is equipped with the latest metering technology to support more efficient operations in the years ahead.

We’ve partnered with Bermex, a highly trusted third-party utility contractor, to perform the installations. All Bermex team members will carry proper identification and have been trained to complete the work quickly and safely.

All customers should have received an initial letter announcing the Smart Meter Upgrade Initiative. Installation will occur in phases, and some areas may not see actual installation activity for several months. When it’s your turn to schedule, you’ll receive clear instructions in a billing statement insert.

When it’s time to schedule, you’ll receive personalized instructions via a unique link or QR code. You’ll use your name and account number to select a convenient 2-hour window. These notifications will arrive well in advance, with follow-up reminders to ensure you’re prepared.

If you miss a scheduled appointment, you’ll be prompted to reschedule via the same portal or by calling the Bermex Call Center at (833) 899-0729. We encourage you to reschedule promptly to avoid service disruptions or unscheduled visits.

If you don’t schedule your appointment in advance, Bermex will still visit your home and attempt the installation by knocking on your door. If no one is home, they will complete the meter upgrade and shut off your gas service. A door hanger will be left with a phone number you must call to schedule a technician to return and relight your pilot light. Please note: your gas will remain off until that call is made and the relight is completed. This policy does not apply during winter months.

The installation typically takes between 30 minutes to 1 hour. Technicians will need access to your outdoor meter, and in most cases, will briefly enter your home to relight your pilot light. An adult must be present for the appointment, and your gas service will be briefly interrupted.

No. There is no charge to you for the meter upgrade.

No, it will not increase your gas rates and there are no hidden fees associated with this upgrade.

All communications from Bermex and WTG will be clearly marked, and Bermex technicians will carry photo identification. If you’re ever unsure, you can call the Bermex Call Center directly at (833) 899-0729 to verify legitimacy.

WTG and Bermex understand customer concerns and will do everything possible to respect your space. However, for safety, our technicians may need to enter your home briefly to relight your pilot light. An adult must be present to allow this access.

WTG and Bermex are committed to accommodating customer needs. If you need assistance with scheduling, special accommodations, or a Spanish-speaking representative, please contact the Bermex Call Center at (833) 899-0729 for support.

The new smart meters improve safety through automatic emergency shutoff, reduce service disruptions, and will enable future digital tools and features for easier account and usage management.

For installation-related questions, contact the Bermex Call Center at (833) 899-0729. For gas-related emergencies or safety concerns, call WTG’s 24/7 Emergency Line at (844) 976-0333.